Indo-Siam , votre agence de voyages en Thailande

Présentation de l'agence Indo-Siam, spécialiste de la Thaïlande

Créée en Mai 1994 par deux français, Eric et Christian, Indo-Siam est une agence de voyages thaïlandaise implantée à Bangkok.

Forte de son expérience, son équipe franco-thaïe peut répondre à toutes sortes de demandes sur la Thaïlande: voyage découverte, circuit culturel, voyage à thème (golf, plongée, cuisine, spa...), séjour balnéaire, croisière, trekking…

Eric et Christian se sont spécialisés sur le voyage à la carte en Thaïlande, en privatif, pour individuels.

Au fil des années, Indo-Siam a acquis une réputation de fiabilité, de professionnalisme et de sérieux qui fait de cette agence le partenaire que vous recherchez pour l’organisation de votre voyage en Thaïlande.

L'agence Indo-Siam a, bien entendu, sa propre licence (Lic. TAT 14/00313) et est également membre ATTA (Association of Thai Travel Agents).
Tous les guides Indo-Siam sont professionnels et parlent parfaitement bien le français.

Le voyage sur mesure, pour individuels en privatif, c'est réellement le créneau sur lequel Eric et Christian ont su se positionner et aujourd'hui, ils forment une magnifique équipe qui fera de votre voyage une grande réussite.

Points forts de l'agence Indo-Siam

 
- la disponibilité et le professionnalisme de son personnel
- le directeur, francophone, qui s'implique personnellement sur chaque dossier
- la capacité d'adaptation de son personnel afin de répondre à chaque demande
- la taille de l'entreprise, une petite société familiale pour qui chaque client est important
- la rapidité et la précision de la réponse pour chaque demande
- un excellent rapport qualité/prix
- votre contact en France, Christian, qui élaborera votre programme selon vos souhaits
- votre contact en Thaïlande, Eric, qui veillera au bon déroulement de votre séjour sur place.



Une agence sur place en Thaïlande, sans intermédiaire, et avec un contact en France.
Cela implique des tarifs compétitifs, avec une grande facilité de communication.
Alors n'hésitez pas, contactez Christian au plus vite, il se fera un plaisir de créer votre programme personnalisé.

Simple et rapide, préparer son voyage avec Indo-Siam est un plaisir présageant un voyage en Thaïlande inoubliable.

Tourisme durable et solidaire

Agence engagée du tourisme responsable, Indo-Siam a mis en place une politique de durabilité, respectant l’environnement et les populations locales.
Les engagements et objectifs de l'agence Indo-Siam sont de vous faire découvrir la Thaïlande, sa population, sa culture, sa gastronomie, son histoire, ses paysages... mais de façon responsable.
Eric et Christian, fondateurs de l'agence Indo-Siam, défendent les valeurs du développement durable, en adoptant un comportement éthique et responsable tant au niveau humain qu’environnemental.

Eric, directeur de l'agence, suit pour cela et met en place un code de conduite ; il participe à un programme de durabilité dans le tourisme avec Travelife (https://www.travelife.info).
En effet, l'agence Indo-Siam est engagée dans le système de formation de Travelife afin de renforcer son engagement envers la gestion de la durabilité et les pratiques commerciales durables cohérentes.
En tant que membre de Travelife, l'agence Indo-Siam a entamé le processus pour travailler, pas à pas à sa mise en conformité avec les normes internationales de développement durable.




Sustainability Policy

Indo-Siam Company Limited
Established on May 2, 1994, Indo-Siam Company Limited operates from its address at 1213/410 Muban Srivara, Town in Town, Soi Ladprao 94, Wangthonglarng, Bangkok 10310, Thailand.
As an Inbound Tour Operator, Indo-Siam Company Limited specializes in catering to the French and French-speaking markets. Our expertise lies in organizing comprehensive Full Package Tours across Thailand, tailored to meet the unique preferences of FITs (Free Independent Travelers) from the aforementioned markets.

Our Mission
As a travel company who engage with various stakeholders in tourism, namely consumers, tour guides, local travel agencies, hotels, transport companies, restaurants, and attractions, Indo-Siam Company Limited understands our key role and influence in the sustainability development of tourism. Therefore, we are committed to promoting sustainability. We aim to follow, implement and promote good sustainability practices to maximize positive impacts and minimize negative impacts on tourism of our operations and to influence our clients and partners to do the same.
Our sustainability policy is divided into 10 themes. Each theme consists of a set of principles and practical actions accordingly.

1. Sustainability Management & Legal compliance
Our company recognizes that reducing negative impacts and increasing benefits to people and planet is a long-term process, which requires a step by step, systematic approach. We commit to sustainability management through the following actions:
● Appoint a responsible staff member as our sustainability coordinator;
● Have a sustainability mission statement and written sustainability policy which aim to reduce the negative impacts of the company’s operations.
● Communicate these policies to staff, customers, partners and suppliers;
● Use the ATTA-Travelife online platform to conduct a baseline assessment of our company’s performance across all areas of the ATTA-Travelife standard;
● Systematically improve the sustainability performance of our key suppliers; ● Have a sustainability action plan with clear targets, actions, responsibilities and time planning; with documented procedures to monitor and evaluate the implementation of the sustainability policy, objectives and targets;
● Ensure our staff are aware of our Sustainability Policy and taking action;
● Communicate and report the progress of our sustainability policy and actions.
● Commit to complying with all national legislation, regulations and codes of practices.

2. Internal management: social policy & human rights
We recognize that sustainability includes a commitment to people and planet. Social aspects of sustainability performance need to begin inside our company. How we treat our staff is a core aspect of our sustainability performance. We commit to having a clearly written and well-communicated social policy that includes, at least: paying staff above the minimum wage; providing yearly holidays; maternity and sick leave.
We also agree to have a health and safety policy for employees, which complies with national legal standards; to prohibit discrimination in employment conditions on the grounds of gender, race, age, disability, ethnicity, religion or sexual orientation; and to obey national laws concerning the employment of young people.

3. Internal Management: Environment and community relations
We commit to practice environmental protection and enhance community relations by ensuring the following practices:
Procurement:
● Reduce the use of disposable and consumer goods;
● Favor purchase of sustainable goods and services, office supplies catering, etc.;
● Reduce paper use, and wherever possible to re-use paper;
● Purchase paper produced from sustainable sources;
● Use Plant-Based cleaning materials which are non-hazardous, biodegradable and are certified Natural Ingredients;
● Reduce transport related impacts by tele-work, work-at-home policies or other means.
Energy:
● Reduce electricity consumption;
● Prefer low energy equipment when buying new items, alongside cost and quality;
● Switch off lights, air conditioning and electrical equipment when not in use;
● Set equipment by default to energy-saving mode;
● Set the air conditioners not lower than 25 degrees Celsius.
Water:
● To Reduce water consumption; with re-use where possible;
● Comply with national wastewater treatment laws.
Waste:
● Comply with national waste disposal laws, ensuring that any residual waste disposal has no negative impacts on the local population and environment;
● Pilot a solid waste reduction and recycling policy;
● Take action to reduce the amount of single-use plastic in our operations; including a core focus on reducing use of plastic water bottles in our office;
● Separate all materials, including batteries, which can be recycled and organize collection and proper disposal;
● Ensure company vehicles are well maintained, comply with legal emission standards and are checked regularly to reduce emissions and energy use.
Training: Provide all staff information and guidance related to environmental practices.
Legal: Comply with land use laws and regulations for company infrastructure.

4. Partner agency
We will develop and implement a policy to improve sustainability of our partner agencies. We commit to this by:
● Informing key partners about our sustainability policy and that we expect them to comply with the policy and communicate to final customers where relevant;
● Listing the sustainability practices of partner accommodations and agents;
● Making concrete efforts to choose partners which benefit people and planet;
● Minimalizing the ecologic footprint of the office by travelling mainly via public transport or electric vehicle, working as paperless as possible, separating waste, and to make use of certified recycled paper.

5. Transport
We try to ensure that vehicles used on our tours do not cause more than average pollution, and we do our best to decrease this pollution level. We commit to this by:
● Selecting the most sustainable options considering type of excursion, group size, price and comfort when selecting transport options to the destination;
● Regular servicing of all vehicles;
● Integrating and promoting one or more sustainable excursions, including sustainable transport, sustainable accommodations, and sustainable activities.
When working with external transport suppliers, we commit to working with them to:
● Ensure they follow a policy to select the most sustainable transport options;
● Provide drivers with a code of conduct and guidance for sustainable driving techniques.

6. Accommodations
We try to achieve a fully sustainable tourism supply chain. We commit to this by;
● Clearly communicating our sustainability objectives and requirements for hotels to contracted and other relevant accommodations;
● Selecting hotels, as much as possible, that comply with sustainability and quality standards and are able to demonstrate benefits for people and the environment;
● Selecting hotels that guarantee the welfare of their staff and guard against the exploitation of children;
● Selecting hotels, as much as possible, that incorporate element of local art, architecture, or culture heritage; all while ensuring the respect of intellectual property rights within local communities.

7. Excursions and activities
Alongside safety and customer experience, we highly value the welfare of communities and animals. We aim at tours that only leave a minor footprint, by:
● Developing a policy and goals to improve the sustainability of our excursions; and communicating this to our contracted excursion providers.
● Ensuring all excursion offered comply with local laws regarding environmental, wildlife and cultural protection.
● Provide clients with a list of Do’s and Don’ts.
● By equipping every traveler with an eco-friendly kit comprising:
     o A stainless-steel water bottle,
     o A set of stainless-steel straws,
     o One cotton bag per family,
     o A pack of biodegradable plastic bags,
     o A pack of biodegradable organic wipes.
● Train guides how to work in culturally and ecologically sensitive destinations;
● Select restaurants which do not offer illegal wildlife and minimise single-use plastics;
● Not offering any excursions that harm humans, animals, plants, natural resources such as water and energy, or which are socially and culturally unacceptable;
● Not offering any excursions in which wildlife is held captive, except for properly regulated activities in compliance with local, national, and international law;
● Promoting and advise our guests on excursions and activities which directly involve and support local communities by purchasing services or goods, traditional crafts and local (food) production methods, or visiting social projects;
● Promoting and advising our guests on excursions and activities which support local environment and biodiversity such as visiting protected areas or environmental protection projects.

8. Tour leaders, local representatives and guides
We aim at creating opportunities for local people in the tourism business, by:
● Preferring to work with local tour leaders, guides, porters, drivers, cooks, and other local staff in case of equal ability, and providing training, with a strong emphasis on our sustainability goals, as required;
● Undertaking to comply with all legal requirements regarding employment of staff and employee’s welfare, including contracts and minimum wages.
● Our tour leaders, local representatives and guides will be trained, and inform our clients on all relevant sustainability matters in the destination, environmental, cultural and human rights. Training for tour leaders and local reps will include the avoidance of sexual exploitation of children.

9. Destination
We aim to maximize positive impacts and minimize negative impacts at destination to ensure sustainable development of the places where operate. We commit to this by:
● Consider sustainability aspects in the selection process of new destinations and not selecting destinations in which tourism leads to negative local effects;
● Ensuring all excursion offered comply with local laws regarding environmental, wildlife and cultural protection.

10. Customer communication and protection
Customer welfare and information are very important to us. We commit to this by:
● Ensuring that customer privacy is not compromised;
● Listen and understand what the customers want, and guide them to experiences that will delight them, while simultaneously respecting the environment and local communities;
● Ensuring that product and price information is clear, complete and accurate, including sustainability claims;
● Informing clients about the environmental impact of different options.
After booking and during holidays, we commit to this by:
● Informing clients about the natural surroundings, local culture in destination;
● Informing clients of all health and safety considerations in the destination;
● Maintaining a 24-hour emergency number;
● Providing customers with information about commercial, sexual or any other form of exploitation, particularly of children and adolescents;
● Informing clients about legislation concerning the purchase and export of prohibited artefacts and threatened flora and/or fauna;
● Motivating clients to use local restaurants and shops (where appropriate);
● Encouraging clients to donate to local charity and sustainable initiatives.
After holidays, we commit to:
● Measure systematically client satisfaction and take into account the results, for service and product improvements;
● Having clear procedures in case of complaints by clients.

For additional information about our sustainability policy, contact: Indosiam.eric@gmail.com